Is there a way to see the total number of emails each case item has?
Yes. Two new fields ‘Total Emails‘ (Outlook name: Case.TotalEmails) and ‘Total Non-Auto Emails‘ (Outlook name: Case.TotalNonAutoEmails) are added to the Ongoing/Resolved Cases folders. These variables store the total number of emails (from the History folder) associated with the case. These two fields can be used in Outlook Views to show the emails count of each case. These are also available in the Summary Reports and OLAP Statistics tools. If you have installed Team Helpdesk version 8 fresh, you will find some new pre-defined Outlook views that already use these new fields ‘Total Emails’ and ‘Total Non-Auto Emails’.