Added the feature to set a KB article as ‘private’. A check option ‘Private’ can be seen in the KB form.
Private KB articles can be set to not publish to the online KB module of Customer Web Service (CWS) site. Further, you can also set Team Helpdesk to hide the private KB articles from showing up in the ‘Reply with a KB’ dialog panel. You can control these options from ‘Team Helpdesk Manager > Advanced Options > KB‘ tab.