Team Helpdesk system is available right inside your Outlook unlike any other stand alone application and web based helpdesk software. It can be easily deployed through an installer across the entire organization.
The following highlights some of the main pre-requisite for running Team Helpdesk System.
|Windows Version|| Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Vista (both 32bit and 64bit are supported) and all server based Windows 2012 and above|
NOTE: Windows XP is not supported.
|Microsoft Office Version|
Microsoft Word, Excel, PowerPoint, Outlook installed.
NOTE: If you are using Office 2007, you need to install the ‘Microsoft Save as PDF or XPS Add-in‘ for 2007 Microsoft Office programs installed. You can download it for free here.
|Database||Microsoft Access or SQL Server (needs to be on the network. Team Helpdesk Agent tool should have access to it ). Microsoft Azure SQL and any other cloud based SQL Server database service such as Amazon RDS is also supported.|
|MS Exchange Server|
All version of Microsoft Exchange Server (including Exchange running in a hosted environment such as Office 365 Exchange Online)
Team Helpdesk system does not install any software on your Microsoft Exchange server and therefore functions with any version of Exchange. This approach makes management and administration of the product very simple, and allows you to plan your Exchange product upgrades without additional concern for Team Helpdesk product support.
|Microsoft SharePoint||SharePoint 2010 or Higher. Cloud based SharePoints such as Office 365 are|
|Microsoft .NET Framework|
The .NET framework 4.5 or higher must be installed and activated on your system before you can install and use AssistMyTeam Software. In newer windows, such as Windows 10, 8.1 and 8, .Net framework 4.5 is available as part of the OS, and is installed by default. For Windows 7 and Vista, you need to download the .NET framework 4.5 redistributable from Microsoft website and install it manually. .NET Framework 4.5 is not supported (cannot be installed) on Windows XP.
For server based windows, .NET framework 4.5 is installed part of Windows Server 2012 and higher versions. If you are using older versions such as Windows Server 2008 R2, you would need to download and install the 4.5 framework.
NOTE that, even if you have older versions of .NET Framework 2 or 3.5, you still need to enable or install .NET Framework 4.5 on your system for our product to work. Multiple versions of the .NET Framework can be loaded on a single computer at the same time. This means that you do not have to uninstall previous versions of. NET frameworks in order to install a later version.
To run Technician Web Access and Customer Web Service sites
|IIS web server||All version of IIS starting version 5 or higher|
|.NET 3.5 or above on server|
The windows server hosting the IIS should have .NET 3.5 or higher to enable