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Helpdesk for Outlook (Team Edition) is available for a free 30-days trial. This initial trial period allows you to evaluate the software. If you then choose to purchase, you can continue using the program without making any changes to your setup or data. The trial downloads are full-featured product versions.

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More Resources:

Version: 11.0.281.0
Release Date: 3rd August 2021

Listing of all minor/major updates and revisions made on Helpdesk System (Team Edition). Click the link of the particular revision to see detail notes.

  • Version: 10.6.269 | Release Date: 5th May 2019
  • Version: 10.6 | Release Date: 17th Sep 2018 (release note)
  • Version: 10.1.4.256 | Release Date: 29th Mar 2018 (release note)
  • Version: 10.1.4.250 | Release Date: 15th Jan 2018 (release note)
  • Version: 10.1 | Release Date: 16th July 2017 (release note)
  • Version: 10.0 | Release Date: 21st March 2017 (release note)
  • Version: 9.0 | Release Date: 4th Oct 2016 (release note)
  • Version: 8.5 | Released: 4th May 2016 (release note)
  • Version: 8.4 | Released: 25th March 2015 (release note)
  • Version: 8.3 | Released: 16th April 2014 (release note)
  • Version: 8.2 | Released: 10th March 2014 (release note)
  • Version 8.1 | Released: 8th January 2014 (release note)
  • Version: 8.0 | Released: 20th August 2012 (release note)
  • Version: 7.2/7.3 | Release Date: 27th November 2012 (release note)
    last updated (10th January 2013)
  • Version: 7.1 | Released: 22nd October 2012 (release note)
  • Version: 7.0 | Released: 16th May 2012 (release note)
  • Version: 6.6 | Released: 22nd October 2011 (release note)
  • Version: 6.5 | Released: 15th September 2011 (release note)
  • Version: 6.4 | Released: 18th June 2011  (release note)
  • Version: 6.3 | Released: 29th April 2011  (release note)
  • Version: 6.2 | Released: 7th April 2011  (release note)
  • Version: 6.1 | Released: 15th March 2011  (release note)
  • Version: 6.0 | Released: 22nd February 2011  (release note)
  • Version: 5.0 | Released – 2nd February 2011 (release notes)
  • Version: 4.3 | Released – 3rd September 2010 (release notes)
  • Version: 4.0 | Released – 3rd August 2010 (release notes)
  • Version: 3.6 | Released – 20th May 2010 (release notes)
  • Version: 3.5 | Released – 24th March 2010 (release notes)
  • Version: 3.4 | Released – 17th February 2010 (release notes)
  • Version: 3.3 | Released – 3rd October 2009 (release notes)
  • Version: 3.1 | Released – 3rd August 2009 (release notes)
  • Version: 3.0 | Released – 30th June 2009 (release notes)
  • Version: 2.6 | Released – 4th May 2009 (release notes)
  • Version: 2.5 | Released – 5th April 2009 (release notes)
  • First commercial release 2.4 | Released: 15th Feb 2009
  • Beta release 2.3 | Released: 5th Jan 2009
  • Beta release 2.2 | Released: N/A
  • Beta release 2.0 | Released: N/A

Detail information on upgrading your old installation of Helpdesk system with new version and update.

Upgrade Steps to Helpdesk Version 11.X (from minor version of 11)

  • Download the latest v11 setups from above to your system.

  • Extract the contents of the zip file to a file folder in your system. The downloaded zip file (AssistMyTeamHelpdeskSetups_xXX.zip) contains 2 files AssistMyTeamHelpdeskManagerSetup_xXX.exe, AssistMyTeamHelpdeskAgentSetup_xXX.exe

  • Shutdown Outlook.

  • Run ‘AssistMyTeamHelpdeskManagerSetup_xXX.exe’  to upgrade the Helpdesk Manager addin.

  • Run ‘AssistMyTeamHelpdeskAgentSetup_xXX.exe’  to upgrade the Helpdesk Agent addin.

Upgrade Steps to Team Helpdesk Version 11.X (from version 10.X, 9.X, 8.X)

  • Version 11 is altogether a new app redesigned from scratch and hence, upgrading your old helpdesk versions (10 or earlier) are not possible. Hence, if you want to use the all new version 11, it is advisable that you totally do away with the old helpdesk version (including old cases, settings, templates etc) and startover fresh with the new version.