First Published: 4th October 2016
What's new in 9.0?
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Introducing a
new
consolidated preview form with interactive case
information listing in 10 groups - |
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Supports Microsoft
SharePoint 2010, 2013 and 2016 as well as
SharePoint Online. |
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Support various
authentication mode, such as Forms, NTLM with or
without ADFS, Single Sign On (SSO), Office 365, |
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Requires .NET Framework 4.5 |
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Added keywords
search feature in 'reply with KB' and 'reply
with a FAQ' dialog boxes |
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Faster loading
of Case form - by default, each section of the
form will only be loaded on demand |
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Added 2 new
automated alerts along with customizable
templates: |
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Supports Microsoft Azure cloud-based database
for storing helpdesk settings |
Fixes/Enhancements:
Update of 4th October 2016 (v9.0.1.206):
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Fixed the issue with 'My Cases' Outlook view not taking the correct technician filter |
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Fixed the issue of Team Helpdesk toolbar not showing up in Outlook when a recurring appointment is selected. |