Fixed the bug where cases updated by other users on their Outlook are not sync to your Outlook unless you restart your Outlook 2010.

Fixed the bug where the case item gets displayed in its inspector window in the server/system with the manager addin when incoming replies received on closed case are automatically updated to the case.

Fixed to the exception
Team Helpdesk Common Library: 8.5.7.191
In Outlook version: 15 (x86)
At Line: 240
In Function: subReadPhrases
Source:
Exception Number: 5
Exception Description: An item with the same key has already been added.
strPhrase=Time spent (in mins)
OS:10.0.10240.0 (Win32NT)
Module Version: 8.5.7.191

Support for Danish language in UI/Forms/Views

Supports both 32-bit and 64-bit Outlook 2016 and 365.
 

Some change in the naming of certain duration variable fields of the case in summary report/OLAP Statistics:
Raise Duration - interval between when the support request was received and when the case was raised.

Response Duration - interval between when the support request was received and when the first response made to the caller (by a technician)

Open Duration - interval between when the case was raised and the current time.

Resolution Duration - interval between when the case was raised and when it was closed/resolved.

Breach Duration - interval between when the case was due and when it was actually closed/resolved. (also known as elapsed duration previously)

Additionally, the case form now displays a summary of the above duration in explanatory format at the bottom


 

Fixed the bug where the Team Helpdesk Manager menu tab in Outlook 2016 appears blank (i.e., does not show any buttons/options).

Fixed the bug where when you mark a case as completed, the date created field of the case item get overwritten to the time the case was resolved.

Fixed the bug where prefix code (if enabled) was not appended to the case ID in the allotment template send to the caller on automatic processing of incoming support requests to cases.

Fixed the bug where searching for keywords present in the asset field 5 and asset comment field are case sensitive (Case form > Assets tab > Search button).

Fixed the bug where the email address of the caller is case sensitive in the Callers list, due to which, 2 or more entries could be made in the callers list of the same email address but at varied case sensitivity.

Fixed the bug where the addin throws an exception when the helpdesk toolbar is chosen to be displayed with a dedicated tab in the ribbon.

Fixed the bug where replying to an email from the case form takes the subject of the past email, instead of the subject of the case