Sorting on column on list settings (technicians, callers, assets, SLA)

Number of rows increase to 20,000 (from 1000) in all the spreadsheets to allow large lists.

When you make changes and save the problems list settings, the new problems list is not reflected in the case form drop downs, or in the KB problem drop downs (that is, the drop down still shows the old list). To reflect the new problems list, one has to either click the 'Ongoing Cases' folder, or restart Outlook. This usability issue had been fixed with this update. You should now be able to immediately see new problems list in the drop downs. FIXED

If you have same problem type values for different category, using the 'reply with a KB' either throws up an error, or does not show all the KB articles. FIXED

If you made changes to the template subject of 'Email caller on case allotment', and then save the templates and exit, and then again, open the template manager, the last subject is not retained (that is, it default to '[SCO_CASENUMBER] SCO_SUBJECT'. This happens only on 'Email caller on case allotment'. FIXED

When using Caller Web Access site, if the caller input a new description over an existing case, and escalates, the new description wipes out or replace the previous description. Now, the new escalated description is appended ontop of the existing problem description. FIXED
 

With version 3.0, SupportCalls System is available in Spanish language (both in SupportCalls addin and in the SupportCalls folders and views). You can change the preference in SupportCalls menu > Settings > Personal Settings. This is a user preference setting and the setting applies only on that system.
 

A new application 'SupportCallsProcess.exe' is now introduced in version 3. This process would be run in the background to aid SupportCalls system for web access and due date notification functionalities.
 

Technicians can now search through the callers list from inside the Outlook case form. This is useful when a technician tries to log a new case based on a phone conversation with the caller. Just enter the first name or phone number or company name, and that brings up the related callers from the callers list.
 

Technicians Web Access (TWA) now supports correct display of cases (in Outlook) with embedded images. Embedded images in Outlook items contains a cid: URL, and this is interpreted correctly to a relative path in web access.
 

The statistics tool (OLAPSenseLite.exe) is now updated. Predefined reports in the tool are modified in the Chart view to allow better insights into the helpdesk data. Date fields such as closed date, due date and created date, are further available for drill-down to day of the year, week of the year, month, week, day, hour etc.
 

Asset fields are modified to allow generic naming of Asset Name as well as the title itself.
 

Custom fields title (tab in the case form) can also be customized now.
 

Outlook 2007 hangs/freezes when typing in into a email or the case. This happens only for those who had enabled Technicians Web Access (TWA) or Customer Web Service (CWS) web sites. FIXED
 

Some technicians with different time zone on their system might experienced an unexpected "Not registered version" message from SupportCalls system. FIXED
 

They might also get certain "Type Mismatch" error when opening existing cases that had been created by technicians on different regional settings. This seems to happen on those date/time fields because of the difference in the notation and format of the date/time. FIXED
 

When manually sending SMS to caller or technicians from the Outlook case form, you get the SMS dialog twice. FIXED