Added new option to not monitor mailbox account used for 'Send on behalf'
Revision: 07th April 2009
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Added new option to not monitor mailbox account used for 'Send on behalf' |
What's new in this revision?
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Added support for exporting
Outlook items to the
following document formats -
filtered webpage (*.htm,*.html),
web-archive single file (*.mht),
Microsoft Word documents (*.doc),
Adobe Portable documents (*.pdf),
Paper Specification
documents (*.xps). |
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Support attaching a selected
KB article as DOC, MHT, PDF
or XPS document to an email
in just two simple clicks! |
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Newly created knowledgebase
articles are assigned with a
new identification number
(starting 1001) |
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New form for resolved cases
folder (message class 'AMTSupportCase.Closed') |
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Updated KB form |
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Added three (3) new Outlook
views for the KB folder - Author,
KB Number
and Priority |
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Updated default email
template contents. |
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Inline images (as available in the original items, mails etc.) are now retained in the generated cases, KBs or on outgoing emails. |
Bugs Fixes:
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When using SupportCalls with
a public folder, newly
created cases may disappear
from the folder after a few
seconds. This happens when
the due-date is set to the
current time, which
unfortunately was tied to
'expiry time' field of
Outlook. In the latest
update, we have severe the
link and cases should stay
put in the folder after
creation. |
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In certain occasion, you
might notice that you are
unable to select a
technician to assign to the
case, nor able to specify a
drop-down value. It would
appear if all the form
controls are unresponsive. |
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When trying to save an
existing case after working
on it, you received an
exception report from the
SupportCalls System,
followed by an Outlook
message, even though you
have appropriate rights over
the public folder.
This is caused by an incorrect setting on the Public Folder (right-click SupportCalls subfolder> Administration tab). The default setting is "Drag/Drop posting is a: Move/Copy". This allows anyone with the correct permissions to create or drag an item in the folder. When it's changed to Forward, the folder treats all items as forwarded items and the error occurs because the creator does not have permission to send mail on behalf of the folder. Fix: Change 'Drag/Drop posting' to "Move/Copy".
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