Requirements
The following highlights
some of the main pre-requisite for running
Team KB for Outlook
Client-Side
System Requirements
For authors/users who would be
using KB articles to support
requests from callers |
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Windows
Version |
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Windows 7, Vista or Windows
XP (32 or 64 bit) |
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Outlook
Version |
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Outlok 2010 (32 bit only), Outlook 2007 and
Outlook 2003 (SP2 or above).
Team KB
system operates directly inside the
Microsoft Outlook (using Microsoft's
"COM add-in" technology). Outlook
Express is not supported. |
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Server-Side System Requirements
For administrators/managers who would
install and configure Team KB
system |
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MS Exchange
Server |
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All version of
Microsoft Exchange Server (including
Exchange running in a hosted environment)
Team KB system does not install any
software on your Microsoft Exchange server and
therefore functions with any version of Exchange.
This approach makes management and administration of
the product very simple, and allows you to plan your
Exchange product upgrades without additional concern
for Team KB product support. |
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IIS web
server (Optional) |
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All version of IIS starting
version 5, 6 and 7. |
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ASP.NET 2.0
or above (Optional) |
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The windows server hosting the
IIS should have .NET 2.0 or higher
to enable ASP.NET. Additionally,
under the ASP tab in IIS manager,
ASP.NET 2.0 should be active.
Download .NET 2.0 Framework |
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ASP.NET
AJAX 1.0
(Optional) |
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This is not required on the
windows server hosting the IIS
ASP.NET 3.5 is installed. Otherwise,
it needs to be installed.
Download ASP.NET AJAX 1.0 |
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Maintenance Requirements
As KB articles are stored in Exchange public folders
or mailboxes, TeamKB for Outlook leverages your existing procedures
for archiving, backing-up and security settings in
Outlook. Hence, no new maintenance processes, synchronization or
backup/archiving functions are necessary at all!
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