|
The following highlights
some of the main pre-requisite for running
Team Helpdesk
System.
|
Windows
Version |
|
For
non-Office 365 SharePoints
Windows 7, Windows Vista and Windows
XP. Both 32 and 64 bits are supported
For
Office 365 SharePoints
Windows Vista
SP2 or above,
Windows 7, Windows 2008 Server
(32 and 64 bits) |
| |
|
Outlook
Version |
|
Microsoft Outlook 2003, 2007
or 2010 (32 bit only). Earlier versions such
as Outlook 2000, XP should work, but
they are not actively supported.
The application operates
directly inside the Microsoft Outlook (using Microsoft's "COM
add-in" technology). Outlook Express
is not supported. |
| |
|
SharePoint
Version |
|
WSS 2.0, 3.0, 4.0 (SharePoint
2010), MOSS 2007, 2010. Cloud based
SharePoints such as Office 365 are also supported. |
|
|
|
.NET
Framework |
|
3.5 or above |
|
|
|
Windows Identity Foundation (WIF) |
|
Optional. Only for Office365
based SharePoints. This component is
required to be installed on the
system if Issue Tracker is to raise
trouble tickets in Office 365
SharePoint lists. You can download
and install this component from
below:
For Vista 32 bit (Windows6.0-KB974405-x86.msu)
For Vista 64 bit (Windows6.0-KB974405-x64.msu)
For WIndows 7 32 bit (Windows6.1-KB974405-x86.msu)
For Windows 7 64 bit (Windows6.1-KB974405-x64.msu) |
|
Technician Web Access and Custom Web
Service |
| |
|
IIS web
server
(Optional) |
|
All version of IIS starting
version 5, 6 and 7. |
| |
|
.NET 3.5
or above
(Optional) |
|
The windows server hosting the
IIS should have .NET 3.5 or higher
to enable ASP.NET. Additionally,
under the ASP tab in IIS manager,
ASP.NET 2.0 should be active.
Download .NET
3.5 Framework |
| |
Maintenance Requirements
As support cases are stored in Exchange public folders
or mailboxes, Team Helpdesk leverages your existing procedures
for archiving, backing-up and security settings in
Outlook. Hence, no new maintenance processes, synchronization or
backup/archiving functions are necessary at all!
Storage Requirements
Implementing a support case in your
Exchange public folder/mailbox environment is equal
to receiving an email in your inbox. So over
time, you would simply be overwhelmed by
ever increasing number of resolved
cases in the folder that it would probably
create a big performance issue. But just like emails,
Outlook archives and compressed these old
and resolved cases in regular basis, it is
highly recommended that help desk
maintenance administrators make use of the
Outlook archiving tool or the inbuilt
Team Helpdesk archiving utility manually to
optimize efficiency and extract
overall performance for your help desk. |
