PowerPoint Slide Presentation
This is an introductory slide presentation on Team Helpdesk System, on what is it and how it can aid your helpdesk to automate and increase productivity.

All-in-one help manual
This is an elaborate documentation that will guide helpdesk managers and technicians alike how to install, configure, and work with support cases in matter of minutes.

	PDF format* (10.76 MB)
	XPS format** (12.90 MB)

Installation & Configuration
A step-by-step guide for helpdesk administrators/managers to configure an Exchange public folder or mailbox or local PST to be used with Team Helpdesk system.

	Managerial Installation and Configuration PDF format* (598 KB)
	Managerial Installation and Configuration XPS format** (717 KB)
	Client Installation PDF format* (297 KB)
	Client Installation XPS format** (358 KB)

Setup Technician Web Access (TWA)
A guide on how to configure the TWA website and allows remote technicians to work on support cases via a web browser.

	PDF format* (578 KB)
	XPS format** (761 KB)

Setup Customer Web Service (CWS)
A guide on how to configure the CWS website and allows end-users to find answers to their problems via the knowledge base or submit new support request and for existing callers to self-service on their support cases.

	PDF format* (566 KB)
	XPS format** (751 KB)

*Before attempting to read PDF file, you will need to have the Adobe Acrobat Reader installed (download Acrobat Reader ). The free Adobe Acrobat reader will allow you to view and print PDF files.

**Before attempting to read XPS file, you will need to have the XPS viewer installed (download Microsoft XPS viewer now ).