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Versions & Revisions

Listing of all minor/major updates and revisions made on Team Helpdesk System. Click the link of the particular revision to see detail notes.
 

Version: 7.0 | Release Date: 16th May 2012  (Read release note)

 

Setup details
bullet TeamHelpdeskManagerSetup.exe - 7.0.0.7127
bullet TeamHelpdeskClientSetup.exe - 7.0.0.7127
 
Team Helpdesk Client specific files
bullet TeamHelpdeskClient.dll - 7.0.0.7647
bullet SupportCase.ofs
bullet SupportCase.xml

 

Team Helpdesk Managerial specific files
bullet TeamHelpdeskManager.dll - 7.0.0.7331
bullet TeamHelpdeskProcess.exe - 7.0.0.447
bullet OLAPSenseLite.exe - 7.0.8.133
bullet

ConfigureServerPST.exe - 6.7.0.392

bullet

TechnicianWebAccess.zip
-Confirmation.aspx
-default.aspx
-fileuploader.aspx
-footer.ascx
-header.ascx
-loadcase.aspx
-loademail.aspx
-login.aspx
-mycases.aspx
-newcase.aspx
-othercases.aspx
-timeout.ascx
-uploader.js
-web.config
-bin/App_Web_XXXXX.dll
-bin/WYSIWYGEditor.dll -5.0.0.0
-scripts/
-images/

bullet

CustomerWebService.zip
-CaseStatus.aspx
-Confirmation.aspx
-default.aspx
-fileuploader.aspx
-footerMyArea.ascx
-headerMyArea.ascx
-header.ascx
-KB.aspx
-loadmycase.aspx
-loadmyemail.aspx
-login.aspx
-MyCases.aspx
-newCase.aspx
-showKB.aspx
-SupportRequest.aspx
-timeout.aspx
-uploader.js
-web.config
-bin/App_Web_XXXXX.dll
-bin/App_Web_XXXXX.dll
-bin/WYSIWYGEditor.dll - 5.0.0.0
-scripts/
-images/
 

bullet

Team Helpdesk Outlook stores and forms
AMTKnowledgeBase.fdm (backup form for KB folder)
AMTSupportCase.fdm (backup form for Ongoing Cases folder)
AMTSupportCase.Closed.fdm (backup form for Resolved Cases folder)
SupportCallsPST.pst (data store that contains all the Team Helpdesk folders, views and forms)
These files are installed under AppData folder of the current user.
For example on Windows Vista:
C:\Users\<username>\AppData\Roaming\AssistMyTeam\Team Helpdesk Manager for Outlook
On Windows XP:
C:\Documents and Settings\<username>\Application Data\AssistMyTeam\Team Helpdesk Manager for Outlook

 

Common Libraries/Assemblies:

bullet AMTFPSPRO70.dll - 7.0.0.43
bullet AMTLib.dll - 5.2
bullet AMTWedit.dll - 1.1.0.14
bullet RadarSoft.Common.dll - 2.40.0.0
bullet RadarSoft.CommonChart.dll - 2.40.0.0
bullet RadarSoft.WinForms.Desktop.dll - 2.40.0.0
bullet RadarSoft.WinForms.dll - 2.40.0.0
bullet RadarSoft.WinForms.Grid.dll - 2.40.0.0
bullet RadarSoft.WinForms.GridChart.dll - 2.40.0.0

 

 

Previous revisions:
bullet Version: 6.6 | Released: 22nd October 2011  (Read release note)
bullet Version: 6.5 | Released: 15th September 2011  (Read release note)
bullet Version: 6.4 | Released: 18th June 2011  (Read release note)
bullet Version: 6.3 | Released: 29th April 2011  (Read release note)
bullet Version: 6.2 | Released: 7th April 2011  (Read release note)
bullet Version: 6.1 | Released: 15th March 2011  (Read release note)
bullet Version: 6.0 | Released: 22nd February 2011  (Read release note)
bullet Version - 5.0 | Released - 2nd February 2011 (Read release notes)
bullet Version - 4.3 | Released - 3rd September 2010 (release notes)
bullet Version - 4.0 | Released - 3rd August 2010 (release notes)
bullet Version - 3.6 | Released - 20th May 2010 (release notes)
bullet Version - 3.5 | Released - 24th March 2010 (release notes)
bullet Version - 3.4 | Released - 17th February 2010 (release notes)
bullet Version - 3.3 | Released - 3rd October 2009 (release notes)
bullet Version - 3.1 | Released - 3rd August 2009 (release notes)
bullet Version - 3.0 | Released - 30th June 2009 (release notes)
bullet Version - 2.6 | Released - 4th May 2009 (release notes)
bullet Version - 2.5 | Released - 5th April 2009 (release notes)
bullet First commercial release 2.4 | Released: 15th Feb 2009
bullet Beta release 2.3 | Released: 5th Jan 2009
bullet Beta release 2.2 | Released: N/A
bullet Beta release 2.0 | Released: N/A

 

 
 
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