It’s here! Office 365 support on our products!
By now, most of you might be aware of latest cloud based
Office collaboration and services from Microsoft – Office 365. The offering
consists of Office Professional Plus, Exchange Online, SharePoint
Online and Lync Online....(19th Nov'11)
Maintenance Contract
Fee
We periodically
release updates to existing versions, and also
complete new versions, of our software products.
These updates and new versions are covered by our
annual support maintenance contract. Each
acquisition of our team collaboration products requires a support
maintenance contract, which guarantees that you will
receive all software changes, whether a small update
patch or a whole new version, for the one-year
period of the contract.
(OLAP Statistics for Outlook,
OLAP Statistics for Access, OLAP
Statistics for SharePoint, Database
Exporter for Outlook, Document
Exporter for Outlook, Document
Exporter for Internet Explorer,
Attachment Manager for Outlook, Data
Publisher for Outlook & SharePoint, Data
Sync for Outlook & SharePoint)
(OLAP Statistics for Outlook,
OLAP Statistics for Access, OLAP
Statistics for SharePoint, Database
Exporter for Outlook, Document
Exporter for Outlook, Document
Exporter for Internet Explorer,
Attachment Manager for Outlook, Data
Publisher, Data
Sync for Outlook & SharePoint,
Personal Helpdesk, Personal
TimeSheet, Personal Sales, Personal
CRM)
1 year contract
(Support/free upgrade)
$30
3 years contract
(Support/free upgrade)
$70
The coverage period begins from the expiration date
of the last year of coverage, or for new purchases,
starts from the original date of purchase of the
software.
What is included in
Support & Maintenance Contract?
3
years of support to any problems with
the product
Free upgrades to minor and major
versions of the product within the
period
Remote assistance on your system
Response to your support request
from our technical team within 24 hours
for enterprise license holders, and
48 hours for others
