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For new technicians, especially for those with
less or no experience with Outlook, initial interaction with the system would be a
learning curve. Moreover, to cash
in the advanced helpdesk features and automation
settings, it would be imperative for IT managers to
understand technology thoroughly, and what all it
can do and its limitations.
Additional Information and
Resources
We
strive to provide as much as information here in
this section, in the form of external links, special
articles, knowledge base, white papers, PDF
downloads etc. The following lists all published
documentation on Personal Helpdesk system with Outlook.
Each of the documentation is available in multiple
formats such as Windows Compiled Help (CHM), Adobe
portable document format (PDF*)
or an online HTML version.
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PowerPoint Slide Presentation
This is an introductory slide
presentation on Personal Helpdesk System, on what
is it and how it can aid your helpdesk to
automate and increase productivity.
All-in-one help manual
This is an elaborate documentation that
will guide you how to install, configure, and work
with support cases in matter of minutes.
Installation & Configuration
A step-by-step guide to configure an
Exchange public folder or mailbox or local PST to be used
with Personal Helpdesk system.
Setup Customer Web
Service (CWS)
A guide on how to configure the CWS
website and allows end-users to find answers
to their problems via the knowledge base or
submit new support request and for existing
callers to self-service on their support
cases.
*Before
attempting to read PDF file, you will
need to have the Adobe Acrobat Reader
installed (download
Acrobat Reader ). The free Adobe Acrobat
reader will allow you to view and print PDF
files.
**Before
attempting to read XPS file, you will
need to have the XPS viewer
installed (download
Microsoft XPS viewer now ).
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